Message 2118

CodeSeverityMessageToDo
2118 Error Service access disabled (<AccessID>, <ConfirmationID>) - shutting down... The user quits the authentication process, or the EA is not able to authenticate the user access to the service. More...

Aborted Authentication

Issue

The EA is not able to authenticate the user access to the service at attach or restart time and does not start up.

Possible root cause

  • The user quit the authentication process.
  • The EA could not connect to the authentication server.
  • There is a typo in the Access ID entered by the user.
  • The Lucky Trader EA is not yet purchased by the user.
  • The Lucky Trader EA was purchased, but not yet activated by the user.
  • The Lucky Trader EA was purchased or a trial started, but the licensed period (e.g. calendar days) has ellapsed.
  • The Lucky Trader EA was purchased, but the licensed usage limit (e.g. number of parallel accesses) is breached by the user.

Resolution

Double check the following items to find resolution to the issue.

  1. Ensure that the computer has working Internet connection. For example, go to the Web Support Centre and see if the page loads with no issues. When the Internet connection is working, restart the EA by pressing F7 and clicking the OK button of the Expert property window.
  2. Ensure you enter the correct Access ID, case sensitive, without any typo, and click the Save button of the Service Access Settings authentication window.
    Service Access Settings
  3. Ensure you have purchased the product. Log in to the Web Support Centre and select the Lucky Trader EA from the product list. If the product is not available for download then it is yet to be purchased at the Web Support Centre.
  4. Count the number of computers you are running the Lucky Trader EA on. If it is more than what the purchased EA licence copies allow then either shut down on the excess number of the computers all the running Lucky Trader instances, or purchase more licence at the Web Support Centre.