Message 1002
| Code | Severity | Message | Description |
|---|---|---|---|
| 1002 | Error | Incomplete EA installation: Run setup application for MT5 instance "<MT5DataPath>'s Data Folder" | Product installation is not complete or damaged. Run the setup application for the MT5 terminal instance as displayed. More... |
Incomplete Installation
Issue
The EA is not able to start up when gets attached to a chart because some of its dependencies could not be found on the file system.
Possible root cause
- The EA setup application was not able to perform all its steps, not completed in full.
- The product was installed manually and some of the steps were missed.
- The MT5 instance's file system got damaged, some files got corrupted or deleted.
Resolution
Download the EA setup application and execute it to get the product installed for the MT5 instance:
- Download the setup application from Web Support Centre.
- Execute the setup application to get the product installed. For installation guide refer to any of the following: